Shipments and returns
DHL is our preferred carrier for international shipments as they deliver your collectible safely and efficiently while keeping shipping costs as favorable to the collector as possible.
How are the International Shipping Charges calculated?
International shipping charges are calculated by volumetric weight and country of destination.
- You will be provided with a ship quote for in-stock orders during the checkout process
- Pre-order items may not have a ship quote available until seven days prior to its arrival into our warehouse
- It is recommended that you open and fully inspect your delivery upon parcel delivery to inspect the item
- If an item is found damaged, kindly contact us immediately. We may be able to assist you with a quick resolution without the need to return the damaged item to our warehouse.
Customs fees, sales taxes, etc., are not included in your purchase price and may be charged by your country customs office. In some cases, these duties and customs fees are collected by the carrier.
It is the customer’s responsibility to investigate the amount of taxes and duties you will owe prior to your shipment.
If a package is refused due to excessive import fees and duties, customers are liable for any return shipping fees that the carrier will charge to return the package.
If the item is not returned due to a package refusal a refund will not be issued.
Any items that are abandoned by the carrier and not returned us will be considered lost and no refund will be issued.